Frequently Asked Questions

Have questions? We've got answers. If you don't find what you're looking for, feel free to reach out to us at support@irongentry.com.

Orders & Payments

How do I place an order?

Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your purchase.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as other payment options available at checkout.

Can I modify or cancel my order after placing it?

Orders are processed quickly. If you need to make changes, please contact us at support@irongentry.com as soon as possible. We'll do our best to accommodate your request, but we cannot guarantee changes once an order has been fulfilled.

Shipping & Delivery

How long does shipping take?

Standard shipping typically takes 5–7 business days. Expedited options may be available at checkout. Please note that processing time of 1–2 business days applies before shipment.

Do you ship internationally?

Yes, we ship to select international destinations. Shipping times and rates vary by location and will be calculated at checkout.

How can I track my order?

Once your order has shipped, you'll receive a confirmation email with a tracking number. Use this to monitor your delivery status.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items in their original, unworn condition with tags attached. Please visit our Refund Policy page for full details.

How long does it take to receive a refund?

Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

Products

How do I find the right size?

Each product page includes a size guide to help you find the perfect fit. If you're between sizes, we recommend sizing up for a more comfortable fit.

Are your products true to size?

Our products are designed to fit true to size. Please refer to the size guide on each product page for specific measurements.

Account

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders, save your details, and enjoy a faster checkout experience.

How do I reset my password?

Click "Forgot Password" on the login page and follow the instructions sent to your email address.